Return Policy
Return Policy
At Art by Krit, each piece of artwork is carefully created and inspected before shipping. To maintain the quality and integrity of our art pieces, we maintain a strict return policy:
DAMAGED ITEMS
If your artwork arrives damaged:
• Contact us within 48 hours of delivery
• Email clear photos of the damage to artbykrit@gmail.com
• Include your order number and detailed description
• Keep all original packaging materials. Failure to report damage within 48 hours may void your claim.
RETURN ELIGIBILITY
• Returns accepted within 30 days of delivery
• Item must be in original, unused condition
• Original packaging must be intact
• Return shipping costs are buyer's responsibility
• 15% restocking fee applies to all returns
NOT ELIGIBLE FOR RETURN
• Custom commissioned artwork
• Original paintings
• Items marked as "Final Sale"
• Items without original packaging
• Items damaged by improper handling
• Items received over 30 days ago
REFUND PROCESS
• Refunds issued only after item is received and inspected
• Original shipping costs are non-refundable
• Refunds processed to original payment method
• Processing time: 5-7 business days
Contact artbykrit@gmail.com with any questions about our return policy.
Your Custom Art Journey:
1. Share Your Vision
2. Choose Your Experience
3. Watch It Come to Life
Perfect For:
• Meaningful gifts that tell a story
• Adding personality to your living space
• Starting your art collection
• Capturing special moments
Select your Commission Style
Quick Sketch | $65 The Swift Creative Capture
• 3-5 day turnaround
• Single concept sketch
• Perfect for: Simple compositions and quick gifts
• Size: 5x7 inches
• Includes digital progress sharing
Mini Original | $95 The Artistic Explorer
• 5-7 day turnaround
• Two concept options
• Perfect for: Home decor and personal collections
• Size: 7x10 inches
• Includes style consultation
Personal Mini | $125 The Signature Collection
• 7-10 day turnaround
• Three concept options
• Perfect for: Detailed stories and premium gifts
• Size: 8x11 inches
• Includes extended consultation
FAQ
What's included in my commission?
Each piece includes:
- Original artwork in your chosen size
- Certificate of authenticity
- Protective packaging
- Personalized art care instructions
- Behind-the-scenes progress updates
What materials do you use?
Each piece is thoughtfully created using professional-grade mixed media materials. After our consultation, I'll select the perfect combination of materials for your vision - whether that's gouache, watercolor, acrylic, or oil paints on canvas, wood panels, or paper.
How does the revision process work?
• Quick Sketch: One minor revision
• Mini Original: Two revision rounds
• Personal Mini: Three revision rounds
Shipping & Delivery
• Worldwide shipping available [will be invoiced seperately]
• Carefully packaged with tracking
• Local pickup available in Vancouver
Payment Process
• 50% deposit to secure your spot
• Final payment before shipping
• Secure payment through Shopify